Terms of Sale

About these terms

These Terms of Sale govern your use of appliances.kanokagroup.com (the “Site”) and any purchase of home appliances from Kanoka Group (“Kanoka,” “we,” “us”). By creating an account, placing an order, or otherwise using the Site, you agree to these terms and to our Privacy Policy.

If you do not agree, do not use the Site or complete a purchase. These terms are intended to be read under the laws of Malawi.

The showroom

The Site is a digital showroom for washing machines, televisions, microwaves, refrigerators, cookers, and curated Smart Bundles. Product names, specifications, images, stock status, and prices in Malawi Kwacha are shown as accurately as we can at the time of listing. We may correct obvious errors and update stock without notice.

Catalogue copy, photography, and the shopping assistant are merchandising tools. They are not a substitute for the manufacturer’s manual or for inspecting the appliance on delivery.

Accounts

You must be able to enter a binding contract in Malawi to create an account. Provide accurate name, email, and delivery district information and keep your password confidential. You are responsible for activity on your account.

We may suspend or close an account that is abusive, fraudulent, or used to undermine stock, reviews, or checkout. Admin access is limited to authorised Kanoka staff.

Orders and pricing

An order is an offer to buy the listed items at the prices shown in MWK. We accept that offer when the deposit is confirmed and the order moves to deposit paid. Your confirmation and account show a public order number in the form KAH followed by five digits (for example KAH00001). Use that number for warranty and support; the internal database id is not what you need to quote.

We may refuse or cancel an order if an item is out of stock, priced in error, or we cannot complete delivery to the address given. If we have already taken payment in that case, we will refund the affected amount through the original payment method where the processor allows it.

Strike-through or compare-at prices are previous or recommended prices we use for merchandising; they are not a promise that the item was sold at that price in your district.

Payment

Checkout charges a deposit of 20% of the merchandise total by mobile money on this Site (Paychangu Direct Charge). You enter a mobile number here; 08 is TNM and 09 is Airtel. The remaining balance is not charged the same way. Once the order is awaiting that balance, you upload a proof of payment and Kanoka approves or declines it. Kanoka does not collect card numbers. The PIN for the deposit is entered only on the prompt on your phone.

You authorise the deposit shown at checkout. A failed or cancelled deposit does not reserve stock; you can send a new prompt from the order. A declined proof of payment leaves the order awaiting the balance, and you can upload another image. Collection is from your delivery station; when the order is ready we show a pickup photo on the order.

Delivery

Kanoka collects from stations in Lilongwe (Grand Business Park), Blantyre (Clock Tower Mall), Mzuzu (Clock Tower Mall), and Mangochi (Bus Station). Collection at those stations has no delivery fee. Delivery to a specific address can be arranged; fees vary by location and are confirmed with Kanoka, and are not charged on this site.

After the deposit, the order moves through preparation, international shipping, an estimated arrival, and customs. An arrival date is shown only after goods leave the international warehouse (typically three to four days later). You collect from the station for your district once Kanoka has approved the proof of payment and marked the order ready for collection.

You must provide a reachable phone number. Risk in the goods passes when you, or someone you send, collects the appliance. Please inspect packaging and the appliance on collection and report damage promptly.

Pre-orders

Items marked Pre-Order may be purchased before they arrive in depot stock. Dispatch follows once stock is received at the relevant station. Paying for a pre-order reserves the item; it does not guarantee a calendar date. If we cannot fulfil a pre-order, we will cancel it and refund the amount paid for that item.

Warranty

Every appliance on an order should be checked for technical problems within five days of collection; that inspection does not require registration. Registering a serial number on a ready-for-collection order opts that unit into a three-month warranty for technical issues only. Physical damage is not covered. Registration is optional for the five-day inspection. Claims use the order number, serial, and delivery date.

Warranty does not usually cover misuse, power surge without appropriate protection, unauthorised repair, or normal wear. Claims are handled through Kanoka using the order number, serial, and delivery date.

Cancellations and returns

You may ask us to cancel an order that has not yet been dispatched by contacting us on +265 (0) 984 424 735. Once an appliance has left the depot, cancellation depends on whether we can recall it and on its condition.

Change-of-mind returns for large appliances are not automatic. If a product is defective on arrival or covered by warranty, contact us to arrange inspection, repair, replacement, or refund as appropriate. Do not return goods to a depot without confirmation, so we can plan collection of bulky items.

Reviews and the assistant

Product reviews should reflect a genuine purchase experience. We may remove reviews that are unlawful, abusive, or unrelated to the product. Reviews may show the district associated with the account.

The on-site shopping assistant answers catalogue, stock, bundle, and delivery questions. In the current version it may be rule-based rather than a live advisor. Treat its answers as guidance and confirm price, stock, and delivery at checkout.

Intellectual property

The Site design, Kanoka branding, catalogue copy, and photography are owned by Kanoka Group or used under licence from brands we sell. You may not copy the catalogue for a competing storefront or scrape the Site in a way that overloads it.

Liability

Nothing in these terms limits liability that Malawian law does not allow us to exclude, including for fraud or for death or personal injury caused by negligence.

Subject to that, Kanoka is not liable for indirect or consequential loss (including lost profits or delay that is outside our control, such as weather, road closures, or manufacturer supply). Our total liability for a given order is limited to the amount you paid for that order.

Governing law

These terms are governed by the laws of the Republic of Malawi. Courts in Malawi have exclusive jurisdiction over disputes arising from the Site or a purchase, unless a mandatory consumer rule says otherwise.

Contact

Kanoka Group — Home Appliances, Lilongwe, Malawi. Telephone +265 (0) 984 424 735. Station addresses and maps are on the collection stations page.